This hidden website aims to help illustrate to fellow owners and residents some of the issues which are not being managed properly; and which have been allowed to persist for months and, in some cases, for years. Having lived here for 20 years; and as a past Chairman and past Director I feel that the management of the place we call home has never been so bad. So, I created this website to encourage people to speak up; to speak to one another; and to act individually and collectively to drive change and to make this a great place to live again.
In January 2017, the Board of Directors brought our estate management in-house and employed an estate director. Our estate is large and complex; and the large 1930's and 1950's converted blocks have issues related to their age and the conversion. Previously, we had the direct support of a managing agent's associate director who had qualifications and/or memberships of the Institute of Residential Property Management and the Royal Institute of Surveyors. A Newsletter from the Board in February 2019 stated that after the previous in-house estate director's "appointment it became clear that the scale of the challenge required a more experienced manager". The Board which made the appointment was very hands-on and six directors (three each for N&S and Courtyard) had served on the Board between six and 11 years. They could reasonably be expected to have known the scale of the challenges and the essential competencies and experience required of an estate director.
Problems persist in spite of changing estate director. This is like a football club which, despite repeated changes of coach, it never improves performance while the chairman and directors remain. If, like me, you believe that apartment owners and residents deserve better; and that we should hold people to account for the current state of our buildings please read on.