This hidden website aims to help illustrate to fellow owners and residents some of the issues which are not being managed properly; and which have been allowed to drag on for months and, in some cases, for years. Having lived here for 19 years; and as a past Chairman and past Director I feel that the management of the place we call home has never been so bad. It is for this reason that I have created this website to encourage people to speak up; to speak to one another; and to act individually and collectively to drive change and to make this a great place to live again. 

In January 2017, the Board of Directors brought our estate management in-house and appointed an estate director who had neither property management qualifications nor relevant professional memberships; and whose previous positions were at new build developments. Our estate is large and complex; and the 1930's and 195o's converted blocks (which comprise 70% of the estate) have issues related to their age and the conversion. Previously, we had the direct support of a managing agent's associate director who had qualifications and/or memberships of the Institute of Residential Property Management and the Royal Institute of Surveyors. A Newsletter from the Board in February 2019 stated that after the previous in-house estate director's "appointment it became clear that the scale of the challenge required a more experienced manager". However, at the time of that appointment the Board was very hands-on and three N&S Directors had served since 2007, 2010 and 2011. They either knew or could reasonably be expected to have known the scale of the challenges and the essential competencies and experience required of an estate director.

Problems persist in spite of changing estate director. This is like a football club which, despite repeated changes of coach, never improves performance while the chairman and most directors remain. If, like me, you believe that apartment owners and residents deserve better; and that we should hold people to account for the current state of our buildings please read on.

Paul Nicholson

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